| KLM | |
| Reception | Friendly. This is really improved compared to several years ago. Business Class service is excellent. |
| punctual & info | Some flights delayed, but usually not too bad. Good info, especially the from the flight deck |
| space/comfort | The standard space of KLM economy class is not large. Seats are quite good. If you have booked a ticket with KLM, you can book extra legroom from 90 days to 48 hours in advance. (up to 10 cm + 2x as much lean back in Economy Comfort Zone for € 60 to 150 each way). There is also the an option to book extra leg room for 20 to 70 €. For € 30 you can have 2 seats in a row of two books together with your fellow traveller. Business class in older and non refurbished planes is less than average but most planes are refurbished now. We flew a 777-300 (not refurbishment) which was actually quite good and a 777-200 (not refurbished) which was less because not 180 degrees reclining chair. |
| entertainment system | The quality of the personal entertainment system is very reasonable and there is a great selection of music, movies and games. Downside is that it occasionally crashes, and it has to be reset for the entire aircraft or per chair. |
| meals | The meals have improved a lot. Our vegetarian meals were fine and varied. In business class the meals were even better; actually KLM has one of the best catering in the industry. |
| service | There was an adequate response to questions and concerns. During the night there are regularly rounds with drinks and snacks in economy (and full service in Business class) |
| clean | Good, although this also depends on the quality of the cleaning staff at the point of departure. |
| aftersales/contact | Normal telephone number; Flying Blue members through regular e-mail address properly assisted; other messages via website form. |
| airplanes | Average age, 777 better than 747 |
| number of flights | 12 |
| impression | KLM is doing better and better |
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