| Malaysia Airlines | https://www.malaysiaairlines.com |
| Reception | Very friendly |
| punctual & info | Relatively often delayed, captain waits for 2 hours to 5 passengers and especially their baggage |
| space/comfort | Good with 34″ but the less comfortable seats reduce the sense of space |
| entertainment system | Rather lots of choice, Western music, however, is somewhat limited . Screens of poor quality, vibrant images. |
| meals | Good |
| service | Good but cabin crew can not make decisions easily. Warning passengers who keep walking through the cabin during strong turbulence is insufficient. Ground staff is flexible with excess luggage. |
| clean | Yes |
| aftersales/contact | No response on form submitted during flight. E-mail must sometimes be resent to get an answer. Exceptional customer-friendly response to the request to use a flight later which, due to circumstances, could not be taken |
| airplanes | Intercontinental, the Boeing 747's are older and it shows somewhat. The reason is probably that delivery of the Airbus A380 planes on order is delayed much by Airbus. |
| number of flights | 5-10 |
| impression | One of the better airlines |
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